Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

The Program Director, Retail Operations is a key leadership role reporting directly to the Vice President, Operations Strategic Development (VP OSD). This role will own the Retail transformational agenda around the world, connecting with other business channels and cross-functional workstreams (IT, Integrated Supply Chain, local business) towards building efficient, scalable, and extensible plans and sustainable ongoing Retail business. 

What you will do

• Strategic Planning. Work closely with the VP OSD and the Retail leadership to design & implement the retail operating model, processes & system platform, ensuring alignment with the organization's objectives. Conduct research, analysis, and present recommendations on key business initiatives and opportunities.
• Operational Efficiency. Collaborate with functional and cross functional heads to optimize operational processes, identify areas for improvement, and implement streamlined workflows. Oversee critical projects and initiatives as assigned by the VP OSD, ensuring timely and successful execution.
• Program Management Office. Establish a Retail PMO office that effectively serves our retail Operating ecosystem. Ensure synergy between various teams across the regions and functions and create a global Retail “center of excellence”. Ensure projects success including resource allocation to complete the project on time, budget & quality. Monitor, report & continually optimize deployed program.
• Problem Solving. Proactively identify challenges and bottlenecks within the organization, develop and implement effective solutions. Provide strategic counsel to the COO on complex issues, demonstrating sound judgment and discretion.
• Track and report project progress. Keep stakeholders & project team updated through regular communication and escalate to Steering Committee for decision & support.
• Liaise with external suppliers / customers if needed.

What you bring

• Good understanding of Wholesale-Retail operations & systems/applications such as ERP (Business Central, LN Infor), Order Management or Point of Sales Systems, CRM, and integration between these
  
• Excellent program & project management skills and familiar with the use of PM methodologies
• Possess team management experience in both resource management and asset management

Personal competencies

• Acts to surpass short-term goals, seizing opportunities to push the envelope. Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
• Strategic mind-set, data and results orientated, accountable, takes responsibility and leads by example, raising standards
• Excellent communication skills both written and verbal – ability to clearly demonstrate and explain business performance and underlying business drivers to a range of audiences
• Drive, determination and high standards. Resilience, high energy and a ‘can-do’ attitude
• Willing to travel and work in other countries for an extended length of time.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.