Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

What you will do

Quality Management System

• Documentation Control
• Ensure compliance to local quality relevant laws and regulations.
• Work on local applicable QMS processes and ensure compliance to global WSA policies.
• Re-create working instructions and documentation
• Support operations in maintenance of local operations work instructions.
• Ensure that quality relevant records are archived.
• Ensure that documentation standards are followed.
• Maintain a local training process for quality relevant documentation.
• Train employees on quality relevant topics. 

Compliance/ Regulatory Affairs

• Ensure/ Control that all products are registered prior to launches.
• Ensure/ Control that site registration is up to date.
• Report reportable cases to local authority.
• Control creation of labels.
• Host customer or regulatory audits/ inspections.
• Ensure/ Control impact of revised quality relevant local laws, standards and regulation and trigger actions to comply.
• Being a bridge between local regulation and global regulation and quality department

QA Operations

• In process inspections: Perform monthly in process inspections to check specific compliance of production processes.
• Support FMEA and process validation process.
• Create solutions and optimize process.
• Handling of local suppliers.
• Perform incoming inspection, if required.
• Drive projects and initiatives to reduce returns from the local market.
• Ensure that change control processes are followed, e.g. product or process changes.
• Verify that work environment and infrastructure requirements are fulfilled, e.g. ESD controls, maintenance, calibration.

QA Customer Service and Sales

• Support Customer Service to identify complaint relevant customer feedback.
• Ensure all customer complaints are identified and processed.

What you bring

Experience

• Bachelor's degree in Engineering or similar
• +5 experience in a similar role
• Hands-on experience with quality tools such as Six Sigma, Lean methodologies, and root cause analysis techniques 
• Familiarity with regulatory frameworks and compliance requirements specific to the industry, including ISO standards.
• Proven track record in managing quality assurance processes in a manufacturing or engineering environment.
• Ability to analyze quality data and metrics to identify trends and areas for improvement.

Personal competencies

• Proficient in English and Turkish.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.