Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

In the position of Product Owner for our CRM system, your contribution will be central to advancing our key initiatives, especially related to customer self-service, adhering to compliance standards, and the rollout of innovative digital customer workflows. Your expertise in Salesforce CRM will be key in facilitating the expansion and innovation of our organization, maintaining a balance with our strategic business plans and the practicality of implementation. Your expertise will shape the future of customer self-service, single-sign-on solutions, and customer data architecture across a global landscape.

What you will do

• Product Ownership: Spearhead the advancement of Salesforce CRM, with a keen concentration on augmenting customer self-service capabilities, refining data models, and improving system integrations, both internally and externally.
• Backlog Management: Own, prioritize, and manage the product backlog, ensuring continuous delivery aligned with business needs.
• Stakeholder Collaboration: Partner with global stakeholders across Global IT, R&D, and Marketing, ensuring seamless communication and collaboration across regions.
• Agile Leadership: Champion agile practices, collaborating with cross-functional teams to deliver CRM enhancements iteratively.
• Integration Focus: Oversee Salesforce integrations with critical business systems, ensuring efficient data flow and automation.
• Customer Data Expertise: Define and refine the customer data model, ensuring scalability, data integrity, and alignment with business requirements.

What you bring

Experience

• 5+ years as a Product Owner, Consultant, Solution Architect or similar role, ideally within Salesforce environments.
• Demonstrated history of effectively implementing agile methodologies, including Scrum and SAFe.
• Experience in directing team efforts and handling a portfolio of concurrent projects within rapidly evolving settings.
• Relevant degree in Information Technology, Business, or a related field.

• Deep understanding of Salesforce, customer data models, and system integration methodologies.
• Salesforce certifications are a significant advantage.
• Comfortable discussing technical concepts with architects and developers.

Personal competencies

• Adept at engaging in cooperative interactions and articulating ideas clearly with others.
• Skilled in identifying solutions and actively engaging with complex situations.
• Demonstrates adeptness in navigating stakeholder interactions within multifaceted and worldwide frameworks.

Why Join Us?

Engage in this special opportunity to advance global progress by spearheading innovative and effective enhancements in our CRM systems. You'll collaborate with skilled groups from various regions, contributing to the evolution of our digital customer experience.

How to Apply

Submit your resume and cover letter detailing your experience and motivation for this role. Applications will be reviewed on a rolling basis.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.