Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Step into a role where your expertise truly moves the needle. You’ll be the go-to partner for global key accounts, driving important improvements, leading critical escalations and steering complex operational challenges to resolution. From global issue management to KPI support and strategic cross-functional projects, your impact will be felt across the business. If you thrive in high-stake environments, communicate with confidence, and know how to navigate intricate organizations, this is where you’ll shine.

What you will do

• Ensure excellent service delivery and manage core supply chain activities in direct collaboration with customers and internal teams, incl. forecasting, inventory, backorders and more

• Lead strategic key account initiatives to unleash efficiency gains across entire supply chain

• Manage escalations received from global key account headquarters and drive resolution of global or high-priority matters

• Act as the primary contact for global key accounts on major escalation topics, including delivery, stock availability, and other critical operational issues

• Lead performance reporting towards global key accounts and internally for Group Management.

What you bring

Experience

• +5 years of experience in customer-facing or operational roles

• Bachelor’s or Postgraduate degree in Business, or a related field (relevant certifications also accepted)

• Good understanding of customer service frameworks and operational excellence processes

• Ability to navigate and manage complex organizational structures.

Personal competencies

• Excellent communication skills, especially in handling external customer conversations with clarity and confidence

• Solid stakeholder management abilities across multiple levels and functions

• High level of ownership, accountability, and decision-making in critical situations

• Structured working style with profound organizational and prioritization skills

• Microsoft Excel and PowerPoint skills.
  

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.