Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

The Operations Administrator plays a key role in supporting the Operations function by managing order processing activities, including placing new orders, coordinating repairs, handling credit returns, and processing replacements for faulty hearing aids and accessories.

The team is responsible for ensuring all orders and processes are completed efficiently and accurately, delivering industry-leading customer service. This role requires a high level of attention to detail, strong organisational skills, and the ability to manage quality and accuracy across all order processing tasks.

What you will do

Process new hearing aid orders within the ERP system, including scanning and transferring ear impression files.

Manage the replacement and dispatch of faulty devices, ensuring timely return to appropriate global refurbishment and distribution centres.

Handle customer returns and credit processing, coordinating shipments to global refurbishment centres as required.

Pick, pack, and dispatch orders from the local warehouse, maintaining accurate and efficient order fulfilment.

Support warehouse operations by ensuring effective stock control, inventory maintenance, and coordination of stock ordering and supplier deliveries.

What you bring

Proven experience working to KPIs, with a strong focus on accuracy and efficiency.

Excellent attention to detail and a high standard of work quality.

Strong IT proficiency, including MS Office, ERP, and CRM systems (Salesforce experience preferred).

Excellent interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.

Highly self-motivated, with the ability to manage and maintain personal quality standards independently.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.