WSA, driven by a passion for improving lives, is a leading force in the hearing aid industry. We are committed to innovation and excellence in healthcare solutions.

The Head of Retail Operations is responsible for the overall performance and efficiency of our network of 30 clinics across The Netherlands. This leadership position oversees daily operations, financial performance, workforce development, and the physical clinic environment, ensuring high-quality, patient-centered care.

What you will do

• Strategic Execution: Translate corporate and regional strategy into disciplined operational execution. Enable clinicians and frontline teams to achieve their best performance while driving profitable growth.

• Operational Performance: Manage the overall operational performance of the network with 30 clinics. Ensure consistent execution of operating standards, service models, and patient experience. Translate strategic priorities into actionable operational plans and drive performance through KPIs.

• Financial Management: Optimize cost management and productivity across property and operational expenditures. Monitor financial performance using data and insights to inform decisions and enhance profitability.

• Clinic Optimization: Oversee clinic portfolio management, ensuring all locations are safe, compliant, and aligned with brand and clinical standards. Manage property and lease exposure effectively.

• Team Development: Build and lead a high-performing retail operations team. Set clear expectations, performance standards, and ways of working. Foster a culture of ownership, continuous improvement, and patient-centricity.

What you bring

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

• Minimum of 10 in retail operations management, preferably within healthcare or a related industry.

• Strong business acumen, analytical thinking, numerical skills, and attention to detail for effective problem-solving

• Strategic mindset that can adapt quickly to tactical needs; forward-thinking and collaborative.

• Proven track record of managing multiple projects and meeting critical deadlines

• Team player with excellent interpersonal skills and a commitment to building relationships internally and externally

• Effective communicator across all organizational levels, with strong leadership and organizational abilities.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.