Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

The purpose of this role is to support the Operations function by placing new orders, placing repairs, processing credit returns and process the replacement of faulty hearing aid and accessory devices.

We must ensure that all orders and processes are completed efficiently and accurately providing industry leading customer service with a high attention to detail and self managed quality of order placement and processing of orders.

What you will do

• Placing new hearing aid orders into ERP system, scanning and/ or transferring of ear impression files.

• Placing, replacing and dispatching faulty devices for customers, sending faulty devices to relevant global refurbishment and distribution centers.

• Processing customer returns for credit and sending credit returns to relevant global refurbishment centers.

• Pick orders from our local warehouse and dispatch orders to customers. Ensure good warehouse and stock maintenance as well as stock ordering and receipt from relevant suppliers.

What you bring

Experience

• Experience of meeting KPI's on accuracy and efficiency of work

• Strong IT literacy skills with MS Office, ERP Systems and CRM systems

• Desirable Salesforce experience but not essential

Personal competencies

• High level attention to detail

• Excellent interpersonal skills with all internal and external customers

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.