Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

You will spearhead a strategic, enterprise-wide initiatives to establish robust customer master governance and drive strategic improvement programs across all regions.

What you will do

• Lead strategic marketing programs and manage end-to-end project delivery—business cases, budgets, risks, timelines, and quality standards

• Design and implement global commercial operating models and end-to-end frameworks, ensuring harmonization across regions and functions

• Drive customer-service transformation through technology and AI, improving efficiency, standardization, and the overall service experience

• Implement enterprise-level Master Data Governance models to secure data quality, ownership clarity, and cross-functional compliance

• Coordinate operational master data projects to enable reliable, integrated system processes and data-driven decision-making

• Engage and influence cross-functional and cross-regional stakeholders, steering change management and ensuring long-term adoption

• Monitor and optimize program execution, tracking cost, quality, and timelines while ensuring transparent governance and reporting

• Build and steer cross-functional teams, orchestrate resources, and collaborate with external vendors or customers to secure successful outcomes.

What you bring

Experience

• Experience establishing governance frameworks, defining scope, and setting success metrics for global process-standardization initiatives

• Strong program and project-management expertise (Agile, Waterfall, Hybrid); PMP, PRINCE2, or SAFe certifications are an advantage

• Proven track record driving technology-enabled improvements, including digital tool rollouts or AI-powered process enhancements

• Hands-on experience with Master Data Governance in complex, cross-regional organizations.

Personal competencies

• Strong business and financial acumen, with the ability to assess budgets, ROI, and overall commercial impact

• Exceptional stakeholder-management and influencing skills, working confidently with executive and regional leaders

• Clear, effective communicator with sharp problem-solving abilities and sound decision-making

• Entrepreneurial mindset with high ownership, persistence, creative thinking, and a strong drive to deliver results.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.