Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Join our Global Key Accounts team and help keep some of the world’s biggest retail partners running smoothly. In this role, you’ll be the go-to expert who keeps communication crisp, processes flowing, and data sharp. You’ll dive into operational challenges, untangle tricky issues, and make sure our partners experience top-tier service every day. If you like solving problems before breakfast, this one’s for you.

What you will do

• Respond promptly and professionally to customer inquiries regarding product availability, pricing, logistics, and documentation

• Develop and maintain close working relationships with customer stakeholders, ensuring clear and consistent communication

• Monitor service levels, identify potential issues, and collaborate with internal teams across borders to solve these and ensure customer expectations are met

• Provide regular updates to account managers on customer issues, open orders, service performance, risks and actions to improve

• Manage customer master data in ERP system and conduct routine checks to ensure the quality and accuracy of customer records.

You bring

Experience

• 2–3 years in a customer facing role

• Bachelor's degree within business, supply chain, or service management

• Understanding of or passion for master data, order flows, or customer operations

• Exposure to global or multi-market environments is a plus

• Familiarity with wholesale, retail, or similar commercial setups

• Comfort working with large datasets and turning them into useful insight

• Proficiency in Microsoft Outlook, Excel, and PowerPoint is a plus.

Competencies

• Customer-centric and eager to provide excellent service and support

• Curious to learn how systems and processes tick

• Team-spirited, collaborative, and ready to support wherever needed

• Thrive in a global setup where speed, clarity, and reliability matter.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.