Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are seeking a highly skilled and visionary Strategic Program Leader to drive cross-functional improvement initiatives, facilitate leading complex multisite investigations (eg. Global CAPAs) and establish governance structures supporting and enforcing product quality during the post-market phase. This role is pivotal in ensuring operational excellence, regulatory compliance, and driving lean processes across business functions by championing product quality initiatives.

What you will do

You will act as a change agent, fostering collaboration and delivering measurable impact on product quality, efficiency, and product safety and performance.

Strategic Crossfunctional Project Leadership

• Define, lead, and execute cross-functional post market quality improvement and governance programs aligned with corporate strategy.

• Provide strategic guidance on continuous improvement methodologies focusing on capability building and supporting colleagues as necessary.

• Drive strategic initiatives on improving process optimization, product reliability, post market product performance management and compliance.

Complex Investigations

• Ensure frameworks are in place to further enhance high quality post market root cause analysis of product issues, providing oversight and strategic leadership. Hereunder ensure structures, governance and tools are in place to support:

  • Investigations into product quality, safety, performance and regulatory compliance concerns.

  • Timely resolution of critical incidents while maintaining transparency with internal and external stakeholders.

Cross-Functional Collaboration

• Partner with R&D, Business Quality, QMS team, Regulatory Affairs, Manufacturing, and Supply Chain teams to align improvement initiatives.

• Facilitate workshops, steering committees, and governance forums to drive accountability and progress.

• Build strong relationships across global sites to harmonize processes, share best practices, and mentor managers in organizing their teams for success.

Regulatory & Compliance

• Ensure adherence to relevant medical device regulations and actively stay informed of latest updates

• Support audit readiness and proactively address compliance gaps.

• Translate business requirements into actionable improvement programs and processes

Performance & Reporting

• Establish KPIs and meeting structures to monitor program effectiveness and ensure transparent and timely communication.

• Deliver executive-level presentations highlighting progress, risks, and opportunities.

• Drive a culture of data-driven decision-making
  

What you bring

• Advanced degree in Engineering, Life Sciences, or related field.

• 10+ years of experience in the medical device industry, with proven leadership in strategic programs.

• Strong expertise in driving product quality, understanding quality systems, upholding regulatory compliance, and product risk management.

• Preference will be given to candidates with a project management certification

• Exceptional analytical, problem-solving, and communication skills.

• Experience with applying different improvement methodologies (eg.: Lean, Six Sigma, Kaizen)

• Demonstrated ability to lead cross-functional teams in a global, matrixed environment.

• Strategic thinker with a results-oriented mindset.

• Influential leader who inspires collaboration and accountability.

• Resilient and adaptable in navigating complex regulatory and operational landscapes.

• Passionate about improving patient outcomes through innovation and quality excellence.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.