Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

The Technical Support Support Advisor role is the critical escalation point for all customer queries to ensure the highest standards of service are consistently met in all customer interactions.

What you will do

• Provide Level 2 support

• Provide technical and audiological support to customers

• Handle resolution referrals

• Assist and deliver internal training to maintain product knowledge

• Analysis of complaints

What you bring

Experience

• Minimum two years experience in Technical Support Position

• Experience of handling and resolving complex complaints

• Audiology industry experience

• B2B Communication

• Sales Force Experience desirable

Personal competencies

• Ability to learn complex product portfolios

• Strong interest in IT and Technical Support

• Positive Can do attitude

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.